Terms & Conditions
In these terms and conditions:
a) ”us” “we” and ”our” means Romulus Wimbledon Ltd (company registration number 13068908) whose registered office is at Sandford House, 10 Maynard Close, London, SW6 2DB.
b) ” vehicle” means the vehicle which enters the Car Park and includes any mechanical device on wheels or tracks, its equipment, and accessories.
c) “Car Park” means each parking facility within Wimbledon Quarter.
d) “Fees” means the fees payable by each User to use the Car Park (as varied by us from time to time), if any.
e) “Permit/Season Pass” means a ticket permitting a User to park their vehicle in the Car Park.
f) “Tariff Board” means any board or notice at the Car Park displaying the Fees.
g) “User” means any individual who uses the Car Park to park a vehicle.
You acknowledge that you enter this contract with us based on these Terms and Conditions not only on behalf of yourself, but also on behalf of any passengers in the vehicles and the legal owner of the vehicle. This means that we may enforce these Terms and Conditions against you or any passenger or legal owner of the vehicle. Equally, you, any passenger and the legal owner of the vehicle can enforce these Terms and Conditions against us.
2. Our Liabilities
We are responsible for using reasonable skill and care in the operation of the Car Park. However, that responsibility is limited, and we are only liable as set out in (a), (b) and (c) below and have no other liability to you.
a) We must operate the Car Park with reasonable skill and care. If we do not, we are only responsible for direct loss or damage a User suffers as a foreseeable result of its breach of its obligations or its negligence or the negligence of our employees, agents, or subcontractors.
b) We do not exclude or limit in any way its liability for death or personal injury caused by its negligence or the negligence of its employees, agents, or subcontractors.
c) Although we must meet the obligations set out at clauses 3a) and 3b), the Car Park is open to others, and we cannot guarantee that third parties will not enter the Car Park and cause damage to property and/or engage in criminal activity. Accordingly, each User parks their vehicle in the Car Park at their own risk. We cannot and do not guarantee the security of the vehicle and/or its contents.
3. Claims and Complaints Procedure
(a) If your vehicle sustains damage or causes damage to any other vehicle or our property while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
(i) Immediately either inform a member of our staff at the Car Park or contact our staff at the control room using the intercom system or otherwise notify our centre management on 0208 944 8323
(ii) In the case of theft, immediately inform the police.
(iii) Notify you insurers promptly.
(b) If you consider that you have a claim against us, contact Centre Management as soon as possible of discovery of the loss, damage or theft giving full details of the occurrence.
Before submitting a claim, we ask that you satisfy yourself that the subject matter of you claim lies within the areas of our responsibility set out in condition 3.
(c) If you wish to make a claim or to register a complaint about the service that you have received, please write, or issue an email to the Centre Management, Centre Court, 4 Queens Rd Wimbledon Sw19 8YA.
4. Security of Your Vehicle
(a) Please ensure that before you leave the Car Park:
(i) Your vehicle is securely locked
(ii) All of the windows of your vehicle are securely closed; and
(iii) If your vehicle is fitted with a vehicle alarm steering lock, or similar device that it is engaged.
(b) Where CCTV cameras are installed in any of the Car Park, they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.
(a) Wherever possible please take you possessions with you when you leave your vehicle.
(b) If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
(c) You are reminded that your motor insurance policy may not cover possessions in your vehicle. It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.
6. Courtesy to Other Customers
If you damage another customer’s vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and other details that are relevant to the incident, alternatively a note advising your contact details have been provided to the Centre Management Office.
7. Safety in the Car Park
(a) Please drive carefully in the Car Park and obey the directional and other signs and any directions given by our staff.
(b) Car parks can be dangerous. After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase, or exit, following the recommended route (if any). You must not in any circumstances exit the Car Park by walking under a vehicle exit barrier.
(c) Do not delay your exit from the Car Park and please supervise your children and pets who must be always kept under your control and supervision in the Car Park. Children and pets must not be left in an unattended vehicle.
(d) For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.
(a) The ticket issued to you is only valid for the vehicle in respect of which it is issued. Tickets are not transferable between vehicles and is only valid for the Car Park in which it was issued. A ticket (including a Permit/Season Pass) does not entitle you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
(b) Please take your ticket with you and do not leave it in your vehicle.
(c) If the pay machine is out of order, please use the nearest alternative machine.
(d) If you experience any problems with the ticket or pay machine, please telephone 0208 944 8323 or use the intercom on the pay on foot machine.
(e) We reserve the right to refuse to release any vehicle for which a valid and current ticket or Permit/Season Pass, cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket will therefore delay your departure.
(f) If you cannot produce your ticket on departure, you will be charged at the full lost ticket rate for each 24-hour period or part thereof that your vehicle has been in the Car Park. The duration of the vehicle’s stay within the Car Park will in such circumstances be fully determined by us.
9. Parking Contravention
(a) Parking is restricted to motor cars, motorcycles, cycles, invalid carriages, and light vans only. Caravans, trailers, coaches, and lorries are not permitted.
(b) It is important to the effective management of the Car Park.
I. That you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g., parking in a space for the disabled without and appropriate disability badge displayed).
ii. That you park within a marked bay.
iii. That you comply with all signs in the Car Park.
iv. Permit/Season Pass users park on the lower level of the Car Park unless directed otherwise by our staff.
(c) If you do not comply with these requirements, then we reserve the right to cancel your parking agreement with us
(d) If you incur a parking charge under these circumstances this will be payable before exiting the Car Park.
10. Access, Re-Location and Clamping of Vehicles
(a) We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever and may remove from the Car Park or move within the Car Park any vehicle by whatever method we consider reasonable.
(b) We reserve the right to move vehicles within the Car Park, by driving or otherwise, using whatever method we consider appropriate (even, if as a consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.
(c) We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within our control or otherwise as may be expedient.
(d) To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under these terms and condition, we reserve the right to drive or otherwise take you vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.
(e) Subject to Clause 13, a vehicle which appears to be abandoned or is left in a contravention of the regulations may be immobilised or removed to a place of safer keeping and may eventually be disposed of. Costs of release, removal, storage and disposal will be charged to the vehicle owner.
(a) The Fees payable by you (as varied from time to time) shall be as displayed on the Tariff Board in the Car Park or within your Permit/Season Pass agreement. You are obliged to pay the Fees and to comply with any instructions on the Tariff Board.
(b) Overnight parking tariff is payable in addition to any accrued daily tariff or Permit/Season Pass Fees
(c) A vehicle left after the Car Park closes will not be released until the next trading day.
(d) Permit/Season Passes are valid only for the agreed access days and times previously advised in your Permit/Season Pass agreement, any parking above and beyond this will be charged at the normal tariff laid out on the Tariff Board in the Car Park
(e) Each Permit/Season Pass is valid only for the Vehicle in respect of which it is issued. A Permit/Season Pass does not entitle a User to use any particular space in a Car Park or to priority over other Users.
12. Payment and Disposal of Abandoned Vehicles
(a) We reserve the right to hold your vehicle until we have received payment for all parking charges due to us and we reserve the right to refuse to release any vehicle until those charges have been paid.
(b) If you intend to leave your vehicle in the Car Park for more than 7 days, you are required to, notify us in writing of your intention to do so.
(c) Before proceeding with the disposal of abandoned vehicles we will:
i. Make will undertake the necessary enquiries with a view to identifying and contacting the registered owner of the vehicle in question.
ii. Give 28 days’ notice of our intention to do so to the registered owner by pre-paid post addressed to the registered owners last known address.
e) Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale, we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.
f) Any balance of these sales proceedings remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.
13. Prohibited Activities
(a) You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you, or your agent other than without prior specific permission from us is permitted in the Car Park. In the event of vehicle breakdown, you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
(b) The Car Park cannot be used for advertising, trading, camping, cooking, sleeping, washing or servicing vehicles. Fuel tanks may not be emptied or filled. No naked flames are permitted.
(c) No activity in connection with the selling, hiring or other disposal of vehicles or good or services shall be carried out in the Car Park without our prior specific written permission.
(d) Smoking is prohibited by law in this Car Park.
(e) Electric vehicles may only be charged in the designated electric charging bays and use of any other power points are strictly prohibited.
(a) These terms and conditions govern your use of the Car Park. Please read them carefully. If you do not wish to be bound by the Terms, then please do not use the Car Park.